Support Policy Regression Monitor
Turn each written policy claim into a versioned rule with an owner and an effective date, scan every published support surface against it on a schedule, and route only the contradictions into a review inbox showing the exact sentence, its source and how many customers it reached.
- Target market
- Support and CX leads at subscription and e-commerce companies with 5-60 agents, a public help centre and a macro library several people can edit; the buyer is the head of support or CX operations, who personally answers…
Problem snapshot
What this solves
Support content drifts out of policy in several places at once - macros, help-centre articles, chatbot answers and saved replies - and the team finds out when a customer holds them to a refund promise the company stopped making six months ago.
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